Window and Door Service Coordinator

Vinylguard Window & Door Systems Ltd is a proud Canadian manufacturer of Premium Vinyl Windows that set the standard for excellence in the window industry today. We are renowned for supplying the renovation and building markets with the highest quality products, the most accommodating service, and the best warranty in the industry.

Vinylguard is currently looking for a Service Coordinator.

Duties:
- Coordinate and schedule service appointments for clients
- Communicate with clients to gather necessary information and understand their service needs
- Assign service technicians to appointments based on availability and skillset
- Monitor and track service requests to ensure timely completion
- Maintain accurate records of service activities, including client information, appointment details, and technician assignments
- Collaborate with other departments to resolve any issues or concerns related to service delivery
- Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally
- Assist in the preparation of service reports and documentation as needed

Requirements:
- Previous experience in a customer service or administrative role is preferred
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written (English)
- Proficient in using computer systems and software applications for data entry & record keeping
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented with a focus on accuracy and attention to detail
- Ability to work independently as well as part of a team

- Reliable transportation or plan to relocate before starting

- Driver's license (preferred)

Day Shift (Monday to Friday)  Full-time, permanent

We offer competitive compensation, including benefits such as casual dress, on-site parking, extended health care and paid time off. Join our team of dedicated professionals and make a difference in the lives of our clients.

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience.  We thank all applicants for their interest, however only qualified applicants will be contacted.          No agencies, please.