Chief Operating Officer

Job Position: Chief Operating Officer
Department: Corporate Services
Status: Full-Time – 35 hours per week
Location: Mississauga (with local travel), In-person/On-site
Compensation: $115,000 – $125,000 per annum

Salary commensurate with skills and experience plus a generous RRSP plan, group health benefits and professional development support.

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.
Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary:

As the Chief Operating Officer (COO), you will report directly to the CEO and play a pivotal role within both the Executive Leadership Team (ELT) and the Departmental Management Team (DMT).

At the core of your responsibilities is the leadership of our internal operations with a keen emphasis on nurturing positive organizational accountability, driving effective employee engagement and fostering innovation to amplify operational efficiency.

In your role, you will be instrumental in mentoring and developing a high-performing team dedicated to fostering a service-oriented culture that remains responsive to the ever-evolving needs of the communities we serve. The departments under your leadership include Health Services, Family Services, Newcomer Services, IT & Maintenance and Community Development. In addition, you will maintain critical dotted-line reporting relationships with our HR, Finance, Fundraising and Marketing departments, ensuring integrated operational support that spans employee engagement, financial management and communication strategies.

Equally vital is your role as a bridge builder, actively nurturing professional relationships with community stakeholders and funders at all levels. Your ability to remain attuned to region-wide initiatives and developments within the sector is instrumental in our mission’s continued success.

In this role, we expect the successful candidate to embody strong personal competencies:

* Strong people skills – a collaborative team player capable of building trusting relationships at all levels of an organization, with a participative management style.

* Responsiveness – ability to anticipate needs and commit to respond in agreed timeframes.

* Innovative and strategic thinker – ability to identify, develop and implement new ideas and concepts drawn from the health, human services & related sectors.

* High degree of professional and personal integrity.

* Capable of delivering on commitments – setting clear objectives and deliverable goals.

* Driven and hardworking – ability to get things done within agency protocols and program standards.

Your leadership in this role will be a driving force in advancing our mission and ensuring operational excellence throughout the organization.

Responsibilities and Duties: (but not limited to)

* Oversee operations, privacy, facilities and maintenance including staff relations letters of agreement, contracts, leases, and other legal documents and agreements.

* Provide guidance and leadership through management of program metrics and measurement reporting process.

* Oversee administrative and facility functions for all Indus sites, ensuring smooth daily operations of offices and program sites.

* Provide staff support and guidance to the Indus Board of Directors and act as liaison to relevant board and staff committees.

* Champion the integration of Diversity, Equity, and Inclusion (DEI) principles into all aspects of the organization’s operations, fostering a diverse, equitable and inclusive workplace culture.

* Accountable for the management of assigned databases such as Caseworks, iCARE, Harts and other databases integral to Indus’ operations/financials, including staff training, ensuring data accuracy, running reports, and maintaining the overall integrity of all operational and/or financial data.

Communication and Reporting

* Liaise with the CEO and keep them informed of all issues emerging.

* Attendance at Indus’ Board meetings is required; participation in committee meetings will be as needed.

* Attend ELT meetings and lead the DMT meetings.

* Effectively facilitate meetings to ensure productive discussions and decision-making processes.

Programs & Services

* Oversee the planning, implementation, and evaluation of the organization’s programs and services, including statistical reporting compliance.

* Ensure that the programs and services offered by the organization contribute to the organization’s mission and Strategic Plan, while providing a high level of client services, and develop and implement Service Improvement Plan as needed.

* Oversee the planning, implementation, execution, and evaluation of new and special projects.

Financial Management and Operational Oversight

* Working with the Director provide input to all financial and business planning activities.

* Identify, assess and manage operational, financial and reputational risks to safeguard the organization’s mission and assets

Human Resources

* Working with the Director provide input to the human resource functions for Indus.

* Foster a positive work environment and actively engage employees to enhance their connection to the organization’s mission and goals.

Qualifications and Skills:

* Minimum of an undergraduate degree in Business/Public Administration or a related field, preferably with a Masters or equivalent advanced education.

* Demonstrated strong operational experience and business acumen: ideally with over a decade of experience in senior management roles within socially responsible organizations.

* Proven experience in financial planning and analysis, including the ability to manage budgets and financial resources effectively.

* Proficiency in various areas including, human resources, finance, information technology, legal/risk management and project management.

* Capability in organizational development, personnel management, and tactical planning with a track record of successfully developing talent.

* Exceptional people skills enabling effective collaboration with a dynamic leadership team.

* Personal attributes of integrity, credibility, diplomacy and a strong commitment to the organization’s mission and values.

* Flexibility and the ability to multi-task in a fast-paced, ambiguous environment, while driving toward clarity and innovative solutions.

* Demonstrated resourcefulness in setting priorities and managing investments in people and systems.

* An unwavering commitment to ethical and independent conduct maintaining a high level of professionalism and respecting confidentiality and privacy.

* Strong judgment and initiative in resolving complex issues in both personnel and operational areas.

* Experience working at a policy level and driving advocacy initiatives within an established network on behalf of individuals, families and caregivers.

* Demonstrated ability and experience in developing grant and program funding proposals for various sources including government, foundations, corporate and private funders.

* Knowledge and experience in facilities management and related maintenance issues.

* Excellent verbal and written communication skills to effectively convey ideas, plans and strategies.

* A strong understanding of and experience in working with members of diverse cultural and racial backgrounds coupled with a commitment to inclusive and equitable service delivery.

* Ability to work flexible hours including evenings, weekends and to work from various organizational sites as required.

* Possession of a valid driver’s license and reliable transportation.

* Successful candidate must provide a Vulnerable Screening Check prior to commencing employment.

Interested candidates are invited to submit their application, including a complete resume of qualifications and experience, electronically to hrindus@induscs.ca by 12:00pm, August 15th, 2025. Please ensure your application email has the subject heading of “Chief Operating Officer” - (insert your name)’

This job posting is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization. Indus Community Services is an equal opportunity employer and is committed to establishing a qualified workforce that is reflective of the diverse populations we serve. We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process. We encourage applications from all qualified individuals; however, only those under consideration will be contacted. No phone calls please.