Friendly Visiting Coordinator

Job Position: Friendly Visiting Coordinator
Department: Health Services

Status: Full-Time – 35 hours per week (Contract until March 31, 2026)
Location: Mississauga & Brampton
Compensation: $27.00 per hour.

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

Vision: To be leaders in building strong and inclusive communities.
Mission: We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

Position Summary: Under direction of the Manager, the Friendly Visiting Coordinator is responsible for ensuring the successful delivery of the Friendly Visiting program. This includes providing leadership, mentoring, support to volunteers as well as contributing to the agency’s Senior Wellness programs.

Responsibilities and Duties: (but not limited to)

* Friendly Visiting Program:

* Plan, coordinate and deliver an effective program including Security Reassurance Checks.

* Respond to program inquiries and referrals; Assess and identify service requirements.

* Conduct in-home/virtual needs assessments and develop individualized service plans for each client.

* Monitor clients’ participation, and make internal and external referrals as needed.

* Supervise and support program volunteers; including ensuring their safety while in the client’s home.

* Develop diverse and meaningful virtual programming to effectively engage clients.

* Responsible for the recruitment, screening, matching and retention of volunteers.

* Follow intake, interview, and screening protocols for potential volunteers to ensure the best match between the skills, qualification, and interests of the volunteers and the needs of the program.

* Respond to program inquiries and referrals; Act as the first point of contact for all volunteer requests and program clients.

* Promote the FV program to gain community support for the program and the organization.

* Ensure that monthly and annual service targets are managed and met.

* Input and maintain accurate information/files, statistical data and program reports including service hours and records in the volunteer and client tracking databases and agency statistical reports.

* Ensure program policies, procedures and standards are followed, and confidentiality and privacy requirements are maintained to highest level.

* Ensure service delivery meets client expectations and program standards; collect and analyze feedback from relevant stakeholders.

* Evaluate volunteer interactions, feedback their experience with the organization.

* Develop a viable outreach plan and implement effective strategies to ensure on-going recruitment of volunteers with the right skills to meet program targets.

* In conjunction with Human Resources:

* Plan and implement volunteer recognition activities and touch points throughout the year

* Assist in the development and review of role descriptions, policies, procedures, orientation and training materials, and conduct interviews and deliver orientation and training sessions.

* Assist with quality assurance audits/surveys of the agency’s volunteer program.

* Foster community partnerships and collaborations to enhance recruitment.

* Implement best practices in volunteer management and coordination.

* Monitor and update program content on Indus’ website and other external sites.

* Senior Wellness Program:

* Support with monitoring client attendance, ensure adequate record keeping and establish metrics to measure effectiveness of wellness initiatives.

* Support with developing, coordinating and implementing a culturally sensitive and language specific curriculum and activities for the Seniors Wellness program.

* Ensure effective communication with all clients, Senior Wellness leaders and between Senior Wellness groups. Ensure the safety and security of clients at all times and conduct security reassurance checks.

* Maintain client assessment/reassessment data and referrals to community resources as needed.

* Assist with quality assurance audits/surveys of the Volunteer program.

* Review and verify all program statistics on a monthly basis.

* Participate in staff and team meetings, and professional development opportunities as required.

* Adopt safe work practices, reporting unsafe conditions immediately. Perform other related duties from time to time as assigned.

Qualifications and Skills:

* Post-secondary education in Recreational Therapy, Gerontology, Social Work, and/or a Health-related field.

* Demonstrated experience and skills in working with the frail, elderly and/or cognitively impaired.

* Practical experience with activation techniques with the ability to continually motivate clients.

* Strong knowledge of volunteer administration practices and procedures including experience with recruitment, selection, orientation, training, supervision, coaching and evaluation of volunteers.

* Ability to communicate with, supervise and empower volunteers to be effective in their roles.

* Knowledge of client-centered case management service delivery, with evidence of solid observational skills.

* Knowledge of a broad range of social, health and community services available in the GTA.

* Demonstrated cross-cultural communication skills with strong group facilitation and presentation skills.

* Must possess effective leadership, organizational and interpersonal skills.

* Self-directed, self-motivated with a positive attitude and be able to work independently and as part of a team.

* Ability to prioritize, multi-task and adjust to shifting priorities.

* Must have experience in program planning and documentation.

* Demonstrated verbal & written English communication skills and a South Asian language (Hindi, Punjabi and Tamil preferred).

* Strong computer skills including Microsoft Suite, email, database management software social media and other on-line platforms which enhance communications.

* Computer proficiency in Windows Office suite, email, internet and experience using a client database system.

* Ability to work in a culturally diverse environment and a strong understanding of inclusive and equitable service

* Ability to work flexible hours including evenings, weekends and to work from any Indus work-site.

* Successful candidates must provide current CPR and First aid certification and a satisfactory Vulnerable Sector Check prior to commencing employment.

* Valid Driver’s License with reliable transportation is required.